FAQ

Where are you based? +

We are based in Germany, shipping worldwide! 🌍

Do you ship internationally? +

Yes! We proudly ship to many countries. 🌎

Will I have to pay customs fees? +

Depending on your country, you may be required to pay customs duties or import taxes when your order arrives.

Vegayn is not responsible for any additional customs charges or delays. These fees are determined by your local customs authorities.

Are your products vegan and cruelty-free? +

Absolutely. Every product is 100% vegan, cruelty-free, and printed on demand to reduce waste. 🌱

You can learn more about it in our Sustainability page.

Are your products organic and sustainable? +

Yes! Our garments are made from certified organic cotton and printed using eco-friendly, water-based inks. 🌿

Each item is produced only after it's ordered, which helps minimize waste, avoid overproduction, and reduce our environmental footprint. It's slow fashion made with intention — for the planet and for you.

You can learn more about it in our Sustainability page.

Why do some items have gender labels like “men” or “women” on the tag? Isn’t Vegayn gender-free? +

Yes — at Vegayn, fashion has no gender. 💚🌈 We believe clothes should express who you are, not what society expects. That’s why all our designs are made for every body and every identity.

However, since our pieces are printed on demand through an external partner, some products may come with factory tags like “men”, “women” or “damen”. Unfortunately, we can’t remove or customize these labels — they’re part of the standard manufacturing process.

That said, we don’t believe in gendering clothes. Wear what makes you feel proud, seen, and fabulous. Always. ✨

The product I received looks slightly different in color than on the website. Why is that? +

We totally get it — color matters! 🎨
While we do our best to showcase each product as accurately as possible using high-quality mockups, some color variations may happen. That’s because:

• Every screen displays colors differently.
• Lighting in photos affects perception.
• The fabric and printing process can slightly shift the final tone.

Since our pieces are printed on demand, we don’t photograph each physical product in every color combination. But rest assured: we only choose shades that align with our vision and quality standards.

If you ever feel unsure about a color, feel free to reach out — we’re here to help! 💬

When will I receive my order? +

It will depend on your location. For more details, please check our Shipping Policy📦

Can I return or exchange an item? +

Yes! Please check our Return & Refund Policy page for full details. 🌟